AudioConferencing.com Blog

March 6, 2011

Saving Money with Audio Conferencing Options

Filed under: Audio Conferencing — Tags: — mason @ 8:53 pm

With the advent of the global financial crisis, one of the greatest concerns of corporate and middle-sized companies is capping costs. It has therefore become important to identify the areas where the companies are possibly losing money. One of the areas that is likely to raise expenses within the organization is telecommunication. The need to communicate within and without the organization cannot be denied. It is however difficult to ascertain how much of this communication is actually yielding results. To overcome this problem, audio conferencing has now become a reality.

Understanding Audio Conferencing

Audio conferencing refers to a facility that allows multiple calls to happen simultaneously over a reliable platform. This platform allows the callers to be able to communicate with each other irrespective of their geographical distance. The audio conferencing facility provides seamless interactivity over a secure line and will support multiple callers depending on the capacity subscribed to by the company. For large multinationals, they require much larger capacity in order to support simultaneous audio communications from their field offices around the world.

Saving Money with Audio Conferencing

Audio conferencing, as mentioned before has provided a realistic approach for organizations to reduce their telecommunication costs. Having provided a single platform through which multiple callers can communicate, the cost per call is greatly reduced. Initial cost of setting up an audio conferencing platform is relatively cheap in comparison to the benefits realized. The equipment required to facilitate audio conferencing is also affordable and is a one-off cost. The organization also saves on money that would otherwise be used to bring together all the participants of the audio conference.

Audio conferencing is a practical way for any organization to reduce its spending through capping of telecommunication costs and still maintaining the operational efficiency required to run a successful business.

March 3, 2011

How Can You Use Audio Conferencing Options Effectively?

Filed under: Conferencing Tips — Tags: — mason @ 8:49 pm

Audio conferencing has experienced a rise in popularity over the last decade. This has been driven primarily by organizations changing their operational structure to facilitate meetings and discussions between two or more parties irrespective of their location. With technology breaching geographical distance, companies have been able to set up shop in different continents and have a common mandate in all their operations. This form of communication is highly favoured in areas with reliable telecommunication infrastructure since it greatly reduces communication costs and allows the participants of the conference to get immediate feedback from the discussion.

What is Audio Conferencing?

Simply put, audio conferencing refers to a communication platform that allows multiple users to communicate with each other, irrespective of the geographical disparity. Also called teleconferencing, it allows the members to communicate simultaneously with other members on a common and secure platform. It is widely used in multinational organizations that need to consistently monitor their overseas operational units. Audio conferencing facilities have given way to more sophisticated platforms that now support both audio and video conferencing. Audio conferencing platforms have further made it possible for multinationals to set up virtual or portable office units that they can communicate with easily to evaluate progress on different projects.

Using Audio Conferencing Effectively

If used appropriately, audio conferencing facilities can have a positive impact in your organization. If you are looking to use an audio conferencing platform, you should ensure that you have the following:

• A reliable broadband connection

• Common communication protocol

• Audio Conferencing enabled equipment

• Supporting Audio Conferencing software

Audio conferencing, used effectively, can help any organization manage telecommunication costs and still maintain operational efficiency. Audio conferencing platforms also minimize transport expenses that would otherwise be incurred by traveling staff in the absence of such a facility.

February 28, 2011

The Future of Audio Conferencing

Filed under: Audio Conferencing — Tags: — mason @ 8:46 pm

With web conference subscriptions saturating the market, one might think audio conferencing is in decline. Think again. It is true that audio conferencing is experiencing a natural decline in primary markets like the United States and Western Europe, however it’s seeing strong gains in today’s secondary market.

Secondary Profits

An overwhelming number of web conferencing services like Adobe Connect, Fuze Meeting, IBM Lotus Same time and Microsoft Live Meeting have hit the current market hard. Competition for these services and programs have overshadowed its predecessor. Audio conferencing nowadays is used in congruence with web conferencing or used more as transcription and archiving devices. However, in secondary markets and regions where web conferencing is seen as a luxury, audio conferencing maintains its hold on the market. At the end of 2008 while the global market was devastated, audio conferencing saw an upturn in profits due largely to industries seeking to cut costs.

Call Quality

To keep the AC future bright, analysts say it really depends on the call quality as more and more companies look to web conferencing as a viable option now that the global market is seeing signs of growth. AC will always be used in some aspect, whether it’s absorbed by web conferencing or used strictly for transcription/archiving purposes. Also, AC supporters see one of the biggest problems professionals face is data storage. And to that end, AC is an excellent alternative because it uses less hard drive space.

Depending on call quality, many small businesses see a major cost savings when choosing audio conferencing over IP-based web conferencing programs or in-person meetings/trainings. The fact that competition in the primary markets over web conferences has driven audio prices down along with the amount of storage space it does (or doesn’t) use makes AC very attractive to secondary markets and smaller businesses.

February 25, 2011

The Benefits of Web Conferencing

Filed under: Audio Conferencing — Tags: , — mason @ 8:43 pm

With more and more businesses seeking bigger online territory, web conferencing has become an important tool in many businesses day-to-day operations. Because web conferencing is completely online, participants have a wide range of options to conduct live meetings, trainings, etc. However, the two biggest benefits are its cost effectiveness and scheduling flexibility.

Reduced Cost

For companies to conduct live, person-to-person conferences, airfare and car rentals are just the beginning. In addition to housing, companies must also supply meals and consider travel time. The more time away from the office means less time spent on other pressing projects. Also, features such as PowerPoint, Keynote, Text Chat, and meeting recordings are all embedded into the software. Nothing extra is required at the time of presentation. The Information and Technology department isn’t needed to run various hardware to support a participant’s presentation, training, etc. With less staff needed to support the web conference, companies are able to focus their workers where they are needed most.

Schedule Flexibility

To meet the demands of today’s business scheduling, web conferencing puts everyone at an advantage. Not only can meetings be scheduled on rather short notice, often it can be arranged through email; Think Google Calendar. Participants can even be notified of the upcoming event through text messaging or, again, email. The flexibility these conferences provide cut down on travel which means more time spent working on multiple projects rather than just a single task.

With more time spent on multiple projects and less money spent on in-person meetings and trainings, it’s a no-brainer. Web conferencing is usually sold as a subscription service with a webmaster overseeing its operation. Because this software is run externally, many businesses can spend less on their IT department. Training is simple and many companies offer discounts for businesses that have a high number of subscribers.

February 22, 2011

Audio Conferencing Etiquette

Filed under: Audio Conferencing — Tags: , — mason @ 8:28 pm

“Audio conferencing” is a term which refers to multiple parties listening to or participating in a phone call. Businesses use it for meetings with clients, updates, presentations, training, and more. Conference calling increases the power to reduce travel generated costs and offers the opportunity for workers to remain in the office for meetings. Here are some suggestions regarding etiquette during such calls.

Do’s and Don’ts of Conference Calling

DO NOT put your phone on “Hold.” Instead use the “Mute” feature on your telephone or hang up and redial when your interruption is completed. Be prepared and have privacy.

Don’t try to talk over others. Everyone will hear clearly if only one person speaks at a time (besides, it’s polite).
Identify Yourself. For conferences involving more than five people, state your name before speaking and remember to also announce when you leave the conference.

Upon entry into the conference, be sure to state your name and affiliation (if you feel it is necessary). When more than five people are present a “roll call” of sorts is useful at the beginning of the call.

The Right Equipment for the Right Call

The quality of the speakerphone equipment you are using will not only impact the call but also your reputation. When speaking on a standard two-person call, speakerphones are great, but may not be the best choice when it comes to a conference call, due to static and other distracting background noises.

It is possible to use a cell phone for a conference call but it can be viewed as a bit unprofessional. Not only will you have to deal with background noise and poor sound quality, but you also run the risk of a dropped call.

Many companies are now using conference calling as marketing strategies. There are many options and services available to you, so check them all out. Conference calling can change the way you conduct business, and place you in that all important step ahead of the competition.

February 19, 2011

The Latest Audio Conferencing Technologies

Filed under: Audio Conferencing — Tags: , — mason @ 8:24 pm

The new modern conference calling phones have a number of great new features including remarkable sound quality. However, we want more than just great sound, don’t we? The new communications technology, including fiber optics, is changing the way we communicate in the 21st century. Converting to conferencing calling is not cheap, however, and your budget may be a priority. Luckily there is something available for every budget.

We’ve Come a Long Way

The invention of new technologies is an ongoing process. Here are few brand new technologies that you should be familiar with, as well as a few older features that have been revamp:

• Mass notification system- enables to you to deliver messages to as many recipients as you wish while still maintaining security.

• Audio and Visual makeover- Originally conference calls were implied to be just in audio form. With video conference calling, you can see who it is you’re talking to. For many people, the old form of conference calling is still preferred (the reasons should be obvious).

• Wireless Headsets can be very useful for numerous reasons. They obviously allow your hand to be free, making not taking much easier during meetings. Further more, they are more comfortable and may assist in a participant’s ability to hear. Quality is key when it comes to wireless headsets, so do you research before you purchase.

One Step Forward (two steps back?)

You should be aware that conferencing equipment is now fully digital. This means it can pick up a number of unwanted noises including static. Audio conferencing is preferred by most, video conferencing however, has some obvious drawbacks. I’m not sure I need my clients staring me in the face after night on the town.

All in all the technologies being used by today’s conference calling companies are astounding. If convenience equals bliss we should be the giddy with joy.

February 16, 2011

Promoting a Positive Audio Conference Experience

Filed under: Audio Conferencing — Tags: , — mason @ 8:20 pm

There are several elements at play in promoting a positive – and successful – audio conference experience (commonly referred to a “conference call”). Gone are the days of confusion when dropped calls and fuzzy audio were the norm; today’s audio conferencing techniques employ modern formats and computer link-ups that bridge the communication gap. The result: Increased efficiency prior to, during, after and because of audio conferencing.

Technology Tailored to Suit Your Needs

The increasing expense and hassle of business travel has greatly influenced the advancement of audio conferencing. Companies have emerged from the recent economic downturn with innovations and solutions to make the audio conference a better way to conduct business meetings. With very little training or operator assistance, meetings can be held in a manner that is satisfactory to all who participate – even across international borders and language barriers.

Enhanced audio conferencing may also involve the assistance of conference coordinators, who take roll, greet each participant and monitor the conversation as well as the line quality, ready to answer any questions that may arise. From translation to transcription, new possibilities are open to the burgeoning number of businesses that use audio conferencing to function in today’s pressurized work environment.

Not Just for the Business World

More and more, politicians are turning to the audio conference experience as they seek to connect with a fickle electorate. “Town Hall Meetings” are conducted in which thousands of people can listen in, with any number of citizens being invited to put in their two cents’ worth. Whether or not one’s elected official actually takes such advice can be difficult to determine, but those who listen (or chime in) definitely feel that their voices are being heard… Literally.

While such technology can never truly replace the warmth and joy of a full-fledged family reunion, it can make sure that personal relationships with loved ones can be more often fulfilled. We no longer live in the era of “reach out and touch someone”. Now, we can reach out and touch everyone at once. The evolving aspects of the audio conference experience have rendered old methods of getting together obsolete, much to everyone’s benefit. Furthermore, continued innovations and breakthroughs in communication may soon lead to another little something that was once thought of as science fiction:

Video conferencing!

February 13, 2011

Troubleshooting and Audio Conference

Filed under: Conferencing Tips — Tags: , — mason @ 8:17 pm

With today’s software-driven systems, audio conferencing has become not only easier to accomplish, it reduces some of the old “hardware” based problems. Digital sound has come a long way since the goal was simply to hear a pin drop. Now we can hear said pin drop across oceanic divides, and in multiple languages. Still, even modern technology remains fallible in its own myriad ways, and experts in the audio conferencing field scramble to meet each challenge as it arises.

Is it Plugged in?

Sometimes an issue can be traced to something as simple as a faulty power supply (or the dreaded “mute” button being inadvertently pressed). More often than not, though, troubleshooting audio conferencing devices requires some poking around. With the American workforce dominated by PC-based workstations, most audio conferencing software remains dependent on Windows compatibility. The general rule of thumb is that one should be able to hear oneself in one’s headphones (the use of desktop speakers is frowned upon). If one cannot hear oneself, then it is very likely that no one else on the call will be able to hear them, either.

After checking the obvious – making sure cords and plugs are where they should be – one should be sure that the right sound card is in use. This assignment would fall to the audio controller, who can go into the computer’s control panel, click on the Sounds tab and then determine whether or not the proper default audio device is in use.

Deeper Issues

In many instances, the problems are physical in nature, as opposed to cyber-oriented. For instance, one can simply not be close enough to the microphone to have one’s voice picked up and carried across the lines. Or interference from other noise-producing equipment (such as fans or air conditioners) can impede others from hearing your voice. In other cases, though, faulty equipment can be the culprit – if one party’s microphone is not up to snuff, it doesn’t matter what everyone else is using to speak and/or listen.

All in all, the technology for audio conferencing has come a long way, and troubleshooting becomes less necessary with each phase of improvement. Problems have become much less daunting than they were in the recent past, with fewer mishaps and minimal downtime, leading to increased efficiency and productivity at all levels of business management.

February 10, 2011

Audio vs. Video Conferencing

Filed under: Audio Conferencing — Tags: , , — mason @ 8:13 pm

When it comes to the future of audio conferencing, the horizon is visible, and it is pixilated. Video conferencing, the next logical expression of communication, is well on its way to being a normal business tool. This has been building over time, with key innovations (such as podcasts and live streaming) taking audio conferencing to a whole new level. The result will not only be augmented communication, but at least a partial restoration of the rapport of a face-to-face meeting.

YourSpace

The explosion of the social networking world has hauled a seemingly arcane business practice – the conference call – into a brave new cyber-world. “Webinars” have already begun to eliminate the need to dial in to an audio conference. The camera has now taken its rightful place next to the microphone. Remote managing of computers and networks provides the link between the two technologies, allowing documents, presentations, photos and videos to be shared among all participants, no matter where they may be.

Onward and Upward, with No Wires

Virtual conferencing, the combination of all these technologies, may indeed culminate with the evolution of “smart phones”, eliminating the need for anyone to be in front of any particular computer at any particular time. Signal strength, battery capacity and sound quality remain as stubborn byproducts to a wireless world, but technology never sleeps. Competition keeps shaking it back to reality. When all is said and done, computers and telephones will have merged into one mobile device, one that fits in your pocket.

Perhaps then we will all draw a deep breath, and take a good look around at the landscape in which we all function. We might just notice that we’re not tripping over quite so many wires as we used to.

February 7, 2011

Audio Conferencing for the Individual

Filed under: Audio Conferencing — Tags: — mason @ 10:46 pm

The roots of audio conferencing go all the way back to an idea that nobody much remembers anymore. It was called the Party Line. In the murky dawn of the telecom era, neighbors often shared a telephone line. While this may have made for some juicy gossip salaciously acquired by listening in on the girl next door’s phone calls, it wasn’t practical as a means of direct communication, and so it has gone the way of private hospital rooms.

What Came Next

The technology, such as it was, for the Party Line eventually led to 3-way calling, the original “conference call”. Now group-calling has become something of a fad again, akin to the social networking sensations found online. Group calls bring everyone into the room at the same time, giving far-away family members the chance to enjoy holiday gatherings, birthdays or special events. It’s the next best thing to actually being there. This is particularly poignant in an era in which so many Americans are deployed overseas, thousands of miles away from their loved ones.

For the Individual, too

One may have a need to conduct or participate in an audio conference, however formal or cavalier, only on rare occasions. Clearly, what’s good for a whole flock of geese might not apply to a lone gander, and the market has solutions along that vein as well. Web-based audio conferencing services are also available for those who find only a spot need for a conference call and do not wish to purchase equipment or sign a long-term contract. It’s no more difficult than signing up for a Web-based e-mail account. In the realm of audio conferencing, there is ample room for the individual.

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